FM Software, LLC (“Company” or “We”) respects your privacy, and we are committed to protecting it through our compliance with this policy. LogicSuite is a brand and business unit operated by FM Software, LLC.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.logicsuite.io (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.

  • In email, text, and other electronic messages between you and this Website.

  • Through our proprietary Chat Agents and AI-driven Support/Client Intelligence modules.

  • When you use our Services (scheduling, bookings, and payments) through our website.

It does not apply to information collected by Us offline or through any other means, including on any other website operated by Company or any third party.

Users Under the Age of 18

Our Website is not intended for users under 18 years of age. If we learn we have collected or received personal information from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a user under 18, please contact us at [email protected].

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

  • Personal Information: Name, postal address, email address, telephone number, or any other identifier by which you may be contacted.

  • Service Data: Information provided during the use of our Services, including calendar availability, meeting notes, and booking details.

  • AI Ingestion Data: Information you provide to train your specific Chat Agents, including support documentation and client interaction history.

  • Usage Details: Information about your internet connection, equipment, and usage patterns.

We collect this information directly from you when you provide it, or automatically as you navigate through the site via cookies and tracking technologies.

AI, Chat Agents, and SOC2/HIPAA Compliance

LogicSuite provides AI-powered tools to facilitate business operations.

  • API Architecture: Our Chat Agents utilize secure API connections to third-party Large Language Models (LLMs).

  • Security Standards: We utilize SOC2 and HIPAA-compliant data transmission tunnels.

  • No External Training: We do not allow third-party LLM providers to use your proprietary data to train their global models. Your data stays within the LogicSuite ecosystem for your specific intelligence modules.

How We Use Your Information

We use information that we collect about you or that you provide to us:

  • To provide the LogicSuite platform and its contents to you.

  • To facilitate bookings, schedule meetings, and process payments.

  • To power the Support Intelligence and Client Intelligence modules configured in your account.

  • To notify you about changes to our Website or any products or services we offer.

  • To fulfill any other purpose for which you provide it.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information:

  • To our subsidiaries and affiliates (including data sharing with the TrackNotion DBA if configured by the user).

  • To contractors and service providers we use to support our business (e.g., payment processors, AI API providers) who are bound by contractual obligations to keep personal information confidential.

  • To comply with any court order, law, or legal process.

  • To a buyer or successor in the event of a merger or asset sale.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

While we use enterprise-grade, compliant tunnels for AI processing, the transmission of information via the internet is not 100% secure. Any transmission of personal information is at your own risk.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

For Privacy/Legal Matters: [email protected]

For General Support: [email protected]

 

Mailing Address: FM Software, LLC, 9901 Brodie Ln, Ste 160-154, Austin, TX 78748